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Change Healthcare Nationwide System Outage – Claim Submissions and Eligibility - Virginia

On February 21, 2024, MedCost became aware of a systems outage at Change Healthcare (CHC) due to a cybersecurity event. All connections between MedCost and CHC have been suspended until CHC is able to assure us that it is safe to resume service.

Claims Filing

We understand that providers and hospitals that use CHC for electronic claim submissions are unable to submit due to this outage. You can follow updates from UnitedHealth Group at the link shown below.

Eligibility and Claim Status Inquiries

MedCost has multiple payer partners that offer resources to help provide eligibility and claim status information for members. MedCost Network providers can find this information for MedCost Benefit Services members here. Links to other payer partner websites, when applicable, can be found here.

For further updates from UnitedHealth Group about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.